Event management - tracks significant events that need attention.

It monitors these events and uses decision-process and business-process automation to compress the time to action and resolution .

Definition of events and tasks

• Using event conditions and agents, specify the events to be monitored and the tasks to manage them.
• Manage events in context to ensure appropriate responses are carried out at each stage of the event lifecycle-new, ongoing, or resolved

Decision-based issue resolution

• Users are notified of events via email alerts or through dynamic Web portal headlines.
• Provide contextual event information by embedding or linking reports, metrics, and event history.
• Through multiple-alert messaging, ensure that a single event results in different messages being generated for all affected issue owners

Business-process issue resolution

• Initiate an automated response when human intervention is not required.
• Business processes include initiating a Web Service application or stored procedure

Event lifecycle tracking

• Automated reports show all ongoing events and their status for easy tracking